Q&A
Frequently Asked Questions
We have answers ! Well, most of the time !
Payments
Are my payment details safe ?
Yes, your payment details are secure. We use SSL encryption to protect your information during transmission. Additionally, we do not store your payment information on our servers.
What payment methods do you accept ?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Pay, and other secure payment options available at checkout.
Can I pay with a gift card or store credit?
We do not support payments through Gift cards & we do not have an option for store credit
Will I be charged any additional fees ?
No, you'll only be charged the total amount shown at checkout. There will be no additional shipping fees or extra charges upon delivery.
Order and Shipping
How can I track my order ?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website and check your order status.
How long does shipping takes ?
Including order processing, preparation, and shipment, delivery for our products usually take 7 to 14 days to arrive at your location.
What if I receive a damaged or incorrect item ?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or refund as quickly as possible.
How can I contact customer support ?
You can contact our customer support team via email through our website's contact form. We aim to respond to all inquiries within 24-48 hours
Return Policy
Product-specific return and refund policies, including whether we offer a 90/60/30-day satisfaction guarantee or full refunds only for damaged or defective items, will be detailed on the individual product page's Q&A section.
Gift wrapping
Despite many requests, we do not offer gift wrapping at this time. However, it may be available in the future!
How do I apply a discount code?
You can use a coupon code at the check out step of the process, in the box right above the total check out price.
Customer Support
How can I contact customer support ?
You can contact our customer support team via email through our website's contact form. That's our fastest way of communicating with customers !
How quickly does support typically respond ?
We aim to respond to all inquiries within 24 hours. If we have an usual amount of messages, it can take up to 48 hours but it's pretty rare.
Where can I leave feedback or a review ?
You can leave a review at the bottom of each product page !
Thank you for checking our Q&A section!
We hope you found the information you were looking for. If you have any more questions or need further assistance, don’t hesitate to reach out to us. We’re here to help !